Location: Victoria, BC (in office)
Type: Full-time
Our agency is expanding, and we're looking for a seasoned Account Director to own the senior client relationship function at One Net. Reporting to the CEO, you will be the strategic anchor for a portfolio of key agency accounts and responsible for client satisfaction, account growth, and ensuring cross-functional teams (strategy, content, creative, development, and media) deliver work that meets business objectives and client expectations. You'll be on every client call as a trusted advisor to ensure clients make the best use of their investment with our agency.
What you'll do
- Own overall health, satisfaction, and growth of an assigned portfolio of client accounts
- Serve as the primary senior point of contact for client leadership and stakeholders
- Identify and lead upsell and expansion opportunities within existing accounts
- Create and deliver estimates to clients
- Partner with strategy, content, creative, development, and media teams to ensure work aligns with client goals and agency standards
- Eliminate client confusion and misaligned expectations
- Lead account planning, quarterly business reviews, and renewal strategy
- Manage account profitability, scope, and forecasting in partnership with leadership
- Drive P&L meetings
- Mentor and manage Producers and Directors on account management strategy and client communications
- Identify and mitigate account risk; escalate to CEO and resolve client issues proactively
- Contribute to new business efforts, including pitches for existing client revenue expansion and new business proposals
What you'll bring
- 10+ years of agency Account Director, sales or account management experience
- An undergraduate degree in Business or similar
- Strong understanding of digital marketing disciplines; strategy, content, creative, development, SEO, AI visibility, media and measurement.
- You can extract insight from Google Analytics, Search Console, SEMRush, Hotjar, Google Ads, Meta Ads and LinkedIn ads to present opportunities for website, campaign and content performance to clients
- Polished communication, negotiation, and presentation skills
- Budgeting, forecasting, and scope management experience to ensure project and account profitability
- Stay on top of industry and market trends such as AI visibility and creator / influencer marketing
Nice to have:
- Familiarity with AI-driven marketing tools or agentic workflows
- Existing network of client relationships in tech, gaming and tourism
- Practice in pitch frameworks such as CLOSER, STRONG and Inception
About One Net
At One Net, you'll work alongside global tech brands (SteelSeries, Lenovo) and ambitious startups, plus tourism brands (Destination Vancouver, Visit Haywood) reimagining how people discover a place. We're a small, agile team with a high bar built on curiosity, craft, teamwork, accountability and results.
We offer
- Competitive compensation + profit sharing + ESPP
- Comprehensive health & dental coverage
- Paid holiday closure (in addition to vacation) + flex hours
- Education and wellness allowances
- Team outings
- Dog-friendly downtown Victoria office
- Parking and transit allowance
How to apply
Remote work will not be considered. All candidates must hold a Canadian SIN. A relocation allowance is available for the right candidate.
Send your resume and cover letter to hr@onenetinc.com with the subject line "Account Director." Emails with different subject lines risk not being seen.
We look forward to hearing from you.